Frequently Asked Questions (FAQs) about Banchory Lodge Hotel Vouchers

Frequently Asked Questions (FAQs) about Banchory Lodge Hotel Vouchers

1. What can I use my Banchory Lodge Hotel voucher for? Our vouchers can be used for any service offered at Banchory Lodge Hotel, including room bookings, dining experiences, spa treatments, and special events, unless otherwise specified.

2. How long is my voucher valid for? All our vouchers are valid for 6 months from the date of purchase.

3. Can I extend the validity of my voucher? Unfortunately, we cannot extend the validity beyond the 6-month period. We encourage you to use your voucher within this timeframe to enjoy the best of what Banchory Lodge Hotel has to offer.

4. How do I redeem my voucher? Simply present your voucher at the time of payment or when making a reservation. If you're booking online, you can enter the unique voucher code during the checkout process.

5. Can I use my voucher in parts? Unless otherwise specified, vouchers must be used in a single transaction. Any unused amount will not be refunded or credited.

6. Can I gift the voucher to someone else? Absolutely! Our vouchers make for perfect gifts. If you're purchasing it as a gift, make sure to provide the recipient's details during the purchase process.

7. What if the cost of my service exceeds the voucher value? If your bill exceeds the value of the voucher, you'll need to pay the difference using any of our accepted payment methods.

8. Can I get a refund on my voucher? All voucher sales are final and non-refundable. However, they are transferable, so you can gift them to someone else if you wish.

9. What happens if I lose my voucher? Please treat your voucher like cash. If lost, it may not be retrievable. However, contact our customer service team with your purchase details, and we'll do our best to assist you.

10. How is the voucher delivered? Upon successful purchase, the voucher will be emailed to the email address provided during the checkout process. You can then print it out or present it digitally.

11. I have more questions. How can I get in touch? We're here to help! Contact our customer service team at enquiries@banchorylodge.com or call us at 01330 822 625.